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Product Designer

Job description

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 300+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the ‘Best Social Impact Startup in Europe’, and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Product Designer

As a Product Designer in the Insights squad, you play a key role in shaping our new Community Insights product, helping policy-makers better listen to their community. You help create solutions that make sure every voice is heard by processing and analyzing unstructured input generated by the community to better inform public decisions.

You are a member of the cross-functional Insights squad, with a Product Manager and five Engineers. We have clear objectives in terms of product outcome, and the autonomy to make them happen. You work closely together with the squad throughout the whole product discovery and delivery process. In this role, you will report to the team lead of the Product team.

Your responsibilities include:

  • Together with your squad, internal stakeholders, and end users, you work out different concepts for the problems researched by the product manager;
  • You use research techniques to inform your design decisions, and leverage tools such as wireframes, sketches, and live-data prototypes to test and improve product experience in collaboration with internal and external stakeholders;
  • You design components, interactions, and transitions in Figma and you thoroughly test the usability of the solution with real users and real data;
  • Together with other product designers and front-end engineers at CitizenLab, you continuously raise the bar in terms of design quality and process efficiency.


What do we expect from you?

  • You have at least 1 year experience designing SaaS products, ideally in B2B. You are comfortable using Figma.
  • You enjoy participating in the entire product development process, from problem solving and system modelling, through to detailed UI, visual, and interaction design.
  • You have a willingness to own problems and are comfortable with ambiguity.
  • You have experience with both qualitative and quantitative techniques for user testing. And you find answers to your questions in data.
  • You are proactively asking for feedback and input from stakeholders. You expose your work early on, and have no trouble killing your darlings.
  • You understand what it takes to effectively collaborate with both product management and engineering, and you are an excellent communicator. Any hands-on experience writing code can be a plus.
  • You are very fluent in English. Knowledge of Dutch and/or French is a plus.
  • The ability to relocate to Brussels is a nice-to-have, but not a requirement at all.

What can you expect from us?

  • Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities.
  • Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion.
  • Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership.
  • Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together.
  • Enjoy an informal work vibe with open communication and full transparency on results.
  • Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats.
  • Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth.
  • Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more.

CitizenLab is committed to being a diverse and inclusive workplace. Whilst we are proud of our cultural diversity and gender parity, we are aware of the limited racial diversity in our team and are committed to making a change on this. We strongly encourage people of different backgrounds, experiences, and perspectives to apply.